EPCOR Careers

Highlights of the job

We are hiring one (1) Permanent Full Time Flood Prevention Technologist position working out of our Aurum site in Edmonton, AB.

The Flood Prevention Technologist is accountable for assessing flood risk of residential, multi-family, institutional, commercial and industrial (ICI) properties including the administration of backwater valve subsidies and stormwater rebates.

We are accepting applications from current EPCOR Employees as well as external candidates. EPCOR Employees please ensure you have used your “@epcor.com” email address.

What you’d be responsible for

As the Flood Prevention Technologist you will be reporting to the Manager, Program Administration. Key accountabilities for the role include, but are not limited to:

• Independently complete a technical evaluation / assessment / inspection of flood risk of residential, multi-family, institutional, commercial and industrial properties to determine the flood mitigation components and best practices a customer can incorporate to reduce the flood risk of their property

• Inspection elements include:
  • Inspection scheduling: Inspections are booked through use of an online booking system (residential) or by communication with property owners via phone call or email (multi-family, ICI). Technologists are scheduled based on inspection type and route planning.
  • Pre-inspection planning: Review of property information through various databases and information collected from the customer
  • Exterior Assessment: overland drainage of property; landscaping; driveways, walkways, and patios; grading at foundation; eavestroughs and downspouts; foundation; windows; doors; exterior water sources, low impact development (LID) features including rain barrels, permeable pavers, rain gardens, etc.
  • Interior Assessment: Sewer and storm laterals, floor drain; backwater valve; foundation drain (weeping tile); sump pit and pump; exposed foundation walls, floors and cold rooms; finished walls and floors; windows; plumbing fixtures; additional risk of water damage; mold and mildew growth; hazardous materials storage, etc.
  • Post-inspection reporting: Generate a comprehensive report following each completed inspection and provide educational material, technical advice and support to customers.

• Support the execution of subsidies and rebates offered to customers by EPCOR. Technologists educate property owners and assess properties for eligibility and approval of subsidies and rebates, including both a desktop review of provided documentation from the property owner as well as a field assessment (on premise inspection).

• Due to the seasonal nature of Flood Prevention inspections, the Flood Prevention Technologist will support the Cross Connection Control (CCC) Program during the shoulder and winter seasons. Support for the CCC Program will include:
  • Surveying and inspecting internal water systems at commercial/industrial facilities to ensure backflow prevention devices are in place to protect the public water supply from potential contamination as per Code, Bylaws and Standards, documents and reports findings, and recommendations to the manager.

• Administering facility and customer records within the CCC database, including generating inspection packages and entering survey and inspection data to support program delivery and regulatory compliance.
• Assisting and supporting EPCOR staff, customers, property managers, and other stakeholders regarding CCC compliance and related issues as required.
• Follow process to capture, manage and report on customer interactions in the appropriate database.

• Collaborate with fellow Technologists, Managers and Administrative staff on program elements including:
  • Providing process review and suggesting improvements to ensure continuous improvement of the programs.
  • Work in partnership with other employees as required on projects involving multiple stakeholders.

• Accountable to the public and our customers including:
  • Meeting customer expectations, and providing timely and responsive service
  • Appropriate management of escalated customers and follow up with all involved parties to ensure the customer is satisfied with the response.
  • Participate in customer and/or public engagement activities, such as project information sessions and community events outside of regular work hours, as required.

What’s required to be successful

Qualifications, experience and behaviours you will possess are:

Education:

• Completion of 2-year technical Diploma from a recognized post-secondary educational institute (preference goes to any of the following: survey and geospatial; landscape architect; environmental / civil; advanced plumbing; disaster and emergency management)

Experience that includes:

• 4+ years in one or more of the following:
  • Flood mitigation and prevention services as it pertains to flood risk reduction in a residential and /or urban environment.
  • Lot grading / surveying including maintenance of detailed field notes and record keeping.
  • Customer service experience including: completion of residential appointments, providing public education on technical issues, and resolving escalations.
  • Utility experience with a focus on stormwater management including LID design, construction, operation or maintenance.
  • Site or facility management and building construction services with a focus on residential, institutional, commercial and industrial facilities.
  • Sewer servicing of residential or commercial plumbing related to both wastewater and stormwater collection systems.
  • Emergency management, including mitigation, preparedness, response and recovery.

• Knowledge of surveying / lot grading processes including comprehension of detailed site drawings related to overland drainage
• Working knowledge of City of Edmonton Drainage Bylaw 18093
• Knowledge of LID types, plant species selection, design and benefits including drought management and watershed protection
• Proficient with DRAINS, GeoFIT, Oracle, IVARA, GIS systems, Microsoft Teams, and Microsoft Office Suite
• Strong interpersonal, analytical, report writing, and communication skills
• Strong customer service skills and ability to interact effectively with the public
• Valid Class 5 Alberta Motor Vehicle Operators License
  • Ability to qualify for and maintain an EPCOR driver's permit.
  • A Driver Abstract (5yr. Commercial type) may be required
  • Limited to 6 demerits or less.
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Note that candidates that do not meet the 4 years of experience may be considered for a Developmental Level appointment with at least 2 years related experience

Other important facts about this job

Jurisdiction: CSU52

Class: T2

Wage: starting at $49.93 per hour

• Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.

Hours of work: 80 hours bi-weekly

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
• If you are required to provide your own personal reliable vehicle - Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.